Good or Bad Customer Service?

I had the pleasure of excellent customer service this week, to the point that it actually made me smile, it also brought a smile to another but more of that later. Firstly what makes good or bad customer service? Good customer service can easily be quantified – being...

SMART Front Light Set Review

I have based this review of the 500 and 700 lumen SMART Front Light sets upon the feedback I have received from Velo-Tech customers that have been using them for some time and relates specifically to the front light units. The 500 lumen light is based on a regular...