Diary of a Sportive Support Day

Saturday 25th April 2015 – ITP events Rutland Sportive This was the second event I had supported for ITP events having been introduced by Neil Exton of AGU mobile bicycle repairs – one of my tutors I met while undertaking my City and Guilds. (My efforts at last...

Good or Bad Customer Service?

I had the pleasure of excellent customer service this week, to the point that it actually made me smile, it also brought a smile to another but more of that later. Firstly what makes good or bad customer service? Good customer service can easily be quantified – being...

Diary of a Time Trial Bike Build

I have over the last 12 months done a number of bike builds with Di2 group sets, this particular build was an opportunity to take this to the next level. I was recommended to the owner by an current customer and the bike and components duly arrived – it was like...

Customer feedback

Customer feedback – here’s what you’ve been telling us… Velo-Tech has been up and running now for almost a year! Throughout 2014 we’ve had a great time supporting fellow cyclists – helping to keep their bikes on top form and get the...