{"id":483,"date":"2015-02-13T17:45:28","date_gmt":"2015-02-13T17:45:28","guid":{"rendered":"http:\/\/www.velotechcheshire.co.uk\/?p=483"},"modified":"2015-02-13T17:45:28","modified_gmt":"2015-02-13T17:45:28","slug":"good-bad-customer-service","status":"publish","type":"post","link":"https:\/\/velotechcheshire.co.uk\/index.php\/2015\/02\/13\/good-bad-customer-service\/","title":{"rendered":"Good or Bad Customer Service?"},"content":{"rendered":"<p>\t\t\t\tI had the pleasure of excellent customer service this week, to the point that it actually made me smile, it also brought a smile to another but more of that later.<\/p>\n<p>Firstly what makes good or bad customer service?<\/p>\n<p>Good customer service can easily be quantified \u2013 being open, honest, friendly, willing to listen and more importantly accepting that we are not always correct and we do not know everything \u2013 life is a constant learning circle and I believe we all learn something new everyday.<\/p>\n<p>Today I learned to ride on rollers!<\/p>\n<p>Bad customer service leaves a bad taste, being discourteous, arrogant and not listening to what others have to say \u2013 it doesn\u2019t make for good business, a customer is far less likely to return to a business if they haven\u2019t had a good experience.<\/p>\n<p>I would pride myself on always being willing to listen and being very approachable, but enough of me and back to the excellent experience.<\/p>\n<p>I ordered a Planet X track frame for a bespoke build. The order and delivery were what you would expect from a company like Planet X.<\/p>\n<p>Once the frame was mounted in the stand a visual check revealed that the upper head bearing shell had snapped away from the frame and the shell was quite badly damaged.<\/p>\n<p>A phone call to Planet X and an email with pictures resulted with a reply within an hour with an offer for the frame to be collected by a courier.<\/p>\n<p>The frame was duly collected virtually to the minute of the time slot provided by the courier, I had asked if a replacement could be sent out before the weekend so I could build the bike for training at the Velodrome on Saturday and Monday track league at the same venue.<\/p>\n<div id=\"attachment_491\" style=\"width: 363px\" class=\"wp-caption alignright\"><img decoding=\"async\" loading=\"lazy\" aria-describedby=\"caption-attachment-491\" class=\"wp-image-491 \" src=\"http:\/\/www.velotechcheshire.co.uk\/wp-content\/uploads\/2015\/02\/Track-1-300x169.jpg\" alt=\"Planet X Track Bike\" width=\"353\" height=\"199\" \/><p id=\"caption-attachment-491\" class=\"wp-caption-text\">Planet X Track Bike<\/p><\/div>\n<p>I was amazed that the replacement arrived less than 48 hours after the original being collected! That is GOOD customer service!<\/p>\n<p>The bike build has been completed and I can\u2019t wait until it is speeding around the boards of the Velodrome!\t\t<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I had the pleasure of excellent customer service this week, to the point that it actually made me smile, it also brought a smile to another but more of that later. Firstly what makes good or bad customer service? Good customer service can easily be quantified \u2013 being open, honest, friendly, willing to listen and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1],"tags":[17,18],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Good or Bad Customer Service? - Velo Tech<\/title>\n<meta name=\"description\" content=\"Velo-Tech cycle mechanic, Martin Girdwood contemplates the whys and wherefores of what customer service can do in the world of cycling\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.velotechcheshire.co.uk\/index.php\/2015\/02\/13\/good-bad-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Good or Bad Customer Service? 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